SuperXCart Return and Refund Policy

At SuperXCart, we want every customer to receive the right product in good condition. This policy explains how returns, replacements, refunds, cancellations, and repair support are handled.

Returns and replacements

Returns or replacements are accepted only for manufacturing defects, damaged products, or incorrect items delivered. The issue must be reported within 3 days of delivery.

Eligibility requirements

• The issue must be reported within 3 days of delivery.
• A full unboxing video is required, from sealed package opening to product inspection.
• Clear photos or videos of the issue must be shared.
• The product should be unused and kept with original packaging and accessories.
• Proof of purchase or order number must be provided.

Not eligible for return

• Change of mind after delivery.
• Damage caused by usage, mishandling, water exposure, modification, crash, or improper charging.
• Missing original packaging, accessories, or invoice details.
• Requests without an unboxing video where package damage or delivery condition must be verified.
• Sale items, clearance items, or gift cards unless required by applicable law.

How to request support

Email carecrew@superxcart.com or WhatsApp +91 8796073569 with your order number, issue description, photos, and unboxing video.

Refunds

Approved refunds are processed to the original payment method where possible. Refund timelines depend on the payment provider, bank, and gateway processing cycle.

Cancellations

Orders can be cancelled before dispatch. Once an order has been shipped, cancellation may not be possible and the return policy will apply after delivery.

Repair support

SuperXCart also helps customers with repair guidance and support for eligible products. Shipping, spare parts, or service costs may apply depending on the issue and product condition.